These days I find myself in regular discussions about company growth, primarily with startups that are getting traction
and now need to step up to the next level. The discussions typically cover all the usual scaling topics, but
until recently pretty much ended there. About 2 weeks ago, however, I had once more such a discussion, but
this one went beyond the scaling challenges, and moved on to a different kind of growth: maturity. This is quite analogous
to human growth, where only part of the…
Customer centricity is another one of those points that is constantly talked about but often rarely actually
reasoned about. As a result, most of the discussion out there is usually trivial and essentially consists
of the equivalent of “Go ask what the customer wants, then go build it”. I would respectfully offer the
opinion that that is not customer centricity, but rather, customer servitude! There are three fundamental
mistakes in the idea of “Go ask what the customer wants,…
It seems that everywhere you look, companies are looking to create near-shore and off-shore partnerships, to
increase their software development capacity and reduce costs. Interestingly, this is not limited to large
companies; more and more SMEs are joining in. At the same time, we now have over a decade of experience
with this topic in the industry, and have learned some hard-earned lessons. It seems not that long ago that companies were pulling
back from off-shoring due to a significant number…
